Funeral Director/Embalmer Job Summary:
Haisley Funeral Services has served the Treasure Coast of Florida for 50 years and believes in the commitment that our family is helping your family during your time of need. With long-term employees who are treated just like family, Haisley enjoys and promotes a stable workplace culture that nurtures, encourages and champions our employees. As such Funeral Directors should embody this commitment in all aspects of the job.
The Funeral Director will compassionately facilitate, direct, and coordinate all aspects of funeral services including body preparation, visitation, services, burials, and cremations, while providing caring support and advice to families and friends of the deceased in accordance with company expectations and local, state or federal laws. Embalming responsibilities. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
· Receives or initiates call from deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
· May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner.
· Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
· Discusses available life insurance and available benefits, such as Veteran benefits.
· Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and memory products.
· Responsible for reviewing and authorizing merchandise and service contract revisions.
· Confirms authorization to proceed with service Arrangements.
· Visually inspects deceased, deceased attire or makeup, or communicates concerns to preparation staff.
· Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
· Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.
· Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of casket, urn, memorial items, music, flowers, or catering to fulfill Arrangement requests. Confirms church, minister, cemetery, funeral associate staff
· Cares for deceased in a respectful manner. Following company processes and procedures, verifies identification, reviews embalming authorization. Adheres to hazardous waste procedures, cleans and embalms body.
· Maintains preparation room, cleans soiled equipment, properly disposes of hazardous waste, and promotes a safe work environment.
· Inventories and reorders supplies.
· Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.
· Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures. Additional responsibilities as requested or assigned.
· Perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
· May attend community or charity events to represent and promote the location or market.
· Ability to manage distressing and stressful situations with sensitivity and care.
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Thorough understanding of methods for comforting people during grief.
· Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
· Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.
· Ability to build professional and trusting business relations.
· Thorough understanding of laws related to funerals and funeral arrangements.
· Ability to promptly and accurately execute required legal paperwork.
· Detail-oriented and extremely organized.
Education and Experience:
· At least two years of college or vocational school required with coursework in mortuary science.
· Licensed according to state requirements.
· At least two years of funeral home experience required.
Physical Requirements & Work Conditions:
· Environment - Work is both indoors and outdoors during all seasons and weather
· Attire - professional business attire required when in contact with families.
· Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings
· Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage
· Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps
· Hours – Flexibility of availability is a requirement. 40-hour work week with scheduling every other weekend based on 8-5 PM work day.
Compensation, Benefits and Incentives:
· Phone allowance
· Clothing allowance
· Annual bonus opportunities
· Excellent scheduling. Nighttime removals or nighttime embalming’s not mandatory.
· Health Insurance and Life Insurance
· Profit Sharing Program
o Paid a kicker for working visitations or services on normally scheduled days off; for going on after hours removals, coming in on a normally scheduled day off to embalm or for crematory operations and for answering funeral home phones 1-2 nights a week.