General Accountabilities
The Location Manager reports to the Chief Operations Director.
He/She is responsible for the overall operations, sales and service provided by the location. The successful Location Manager should be highly motivated, demonstrate leadership skills, and time management skills. He/She should possess a superior understanding of the operational side of the industry. Excellent communication (both written and oral) skills are expected for this position.
The Location Manager duties must be performed consistent with company mission and values and adherence to company policies and procedures.
Specific Responsibilities
- Retain heritage and grow market share through active involvement with community, religious and other organizations
- Work with Management Team to grow market share
- Implement new service and revenue enhancements and ensure they are adhered to expenditures in line with budget
- Communicate with management and funeral directors when pricing changes and new products are introduced
- Ensure accounts receivable and collections functions are maintained effectively for the location
- Ensure all client family expectations are met or exceeded, and demonstrate the ability to effectively problem-solve when issues arise
- Arrange and conduct funerals in an organized, professional and caring manner
- Handle situations with the customers and potential client families in a way that gets the message across with tact and diplomacy
- Motivate and coach location personnel through one-one one interactions and staff meetings
- Be sensitive to needs and monitor employee morale
- Coach behavior with respect to the service needs of client families
- Ensure all client needs are met including the opportunity to purchase the full suite of products
- Responsible for scheduling staff and ensuring there is adequate coverage at all times
- Must be able to effectively fill various roles in the absence of staff to ensure seamless operations
- Developing and verbally explaining information to superiors, peers and subordinates in a well thought out, logical and effective manner
- Responsible for ensuring that the work environment is safe, and that staff supervised are trained in appropriate work site safety
- Ensure facility and staff are in compliance with all state and federal regulations (Board of Morticians, OSHA, FTC. etc.)
Experience and Educational Requirements
- Associate of Applied Science – Mortuary Science or equivalent
- 3-5 years of experience working as a Funeral Director/Mortician
- Must maintain state licensing requirements for Funeral Director/Mortician License
- Ability to work with managers and employees, showing leadership and support
- Previous customer service and/or sales experience
- Above average communication skills
- High level of compassion and integrity
- Problem Solving Skills
- Ability to multi task and set priorities
- Detail oriented
- Professional and team player
Working Conditions
Physical
- The job is frequently expected to lift, carry, push or pull objects weighing more than 20 lbs. (without the assistance of mobile, powered equipment)
- Physical work pace and/or exertion bring on a limited amount of physical fatigue
Mental/ Sensory
- On a daily basis, the work involves short to intermediate periods of non-interrupted mental/sensory attention
- The job requires working alternating weekend shifts and holidays
- The need to work overtime or to be called in before scheduled hours of work often cannot be anticipated
- The job has minimal to no control over workflow or service demands
- There is continual exposure to interruptions
Job Type: Full-time
Pay: $85,000.00 - $120,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person