Phone Inventory Specialist - ListAssist, Remote
Who We Are
Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing the most accurate settlement reports to aid in their Content Claim process. Enservio is looking for a ListAssist Phone Specialist, you are a key part of the team that helps people get their lives back together after a disaster (i.e. fire, flood, tornado, etc.) hits their home.
In this role, you will be responsible for facilitating the contents inventory process that enables the most accurate, fastest contents claims service available in the insurance industry today.
What You’ll Do
You will work directly with the policyholders, over the phone and email, to develop lists of their damaged personal contents items. You will create lists of contents to meet Enservio's quality standards and allow valuation of those items. You will also work on lists created by the insureds to gather ages and price driving information ensuring the best LKQ match in determining the value of their contents.
What You’ll Bring
Strong organizational skills
Ability to handle multiple projects simultaneously
Strong Excel skills
Ability to type min 65 WPM
Ability to empathize
Experience dealing with grieving individuals (hospice, funeral, social work) a plus
Customer service experience
Ability to sit on the phone for several hours at a time
Has good cell phone reception at home
Bilingual (English/Spanish) is a plus
Job Type: Full-time
Pay: $15.00 per hour
- Customer service: 1 year (Required)
Work Location: Remote