Revised 3.1.23. JOB TITLE:
Funeral Director Assistant EEO CLASS: 9 LOCATION / DEPT: Branch Location CLASSIFICATION: Non-Exempt REPORTS TO: Managing Director EFFECTIVE DATE: 07.06.2023 POSITION SUMMARY: The Funeral Director Assistant is responsible for providing professional assistance for each location as necessary and for the family of the deceased, including professional and ancillary services with established standards and practices. This may include covering services, transfers, prep room coverage, or other functions for French, Best Friends, or CSNM. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Provides direct support to arranging funeral director which includes coordination of service details, such as Military Services and Honors, for cemeteries, Church and staff, motor escort, and ordering of merchandise, services (casket, urns, vaults, etc....) • Liaison with insurance processer on status of death certificate and insurance processing • Communicates daily with client families to update and inform on progress of funeral service deliverables, death certificates status, general questions or concerns, etc. • Maintains direct line of communication with families providing consistent status updates and service information/specifics in Care Contacts • Inspects and double checks each visitation room prior to family first views to ensure all family visitations are ready well in advance of scheduled start. Set-up areas as needed for urn releases, chapel services, visitations, etc.
- Updates case files for funeral arrangements in funeral service software ensuring a high attention of detail and completion of tasks in line with service deadlines. • Follows communication protocols to ensure timely cremation scheduling and communication both internally and with client families through to family receipt of cremated remains • Assists with answering phones, greeting families and other front office duties as needed. • May assist with transfers, picking up death certificates, and other courier duties at any of our locations. • Interfaces with Funeral Directors, Funeral Division, Staff members and families and guests • Work flexible schedule to include multiple locations.
- Promotes positive environment that effectively represents Farewells’ Mission, Vision and Values • Adheres to company dress code • Safety sensitive position • All other duties as assigned. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: This job operates in a public environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Emotionally able to deal with death, grief, and stress. • Work erratic shifts to include some nights when required and some on-call. • Stand for up to two hours at a time. • Ability to sit, walk, stand, stoop, crouch, reach, climb and kneel.
- Must be able to lift, up to, 50 pounds from ground level to hip level. • Exert 100 pounds of force occasionally or 50 pounds of force constantly. • Must be able to carry 90 pounds for 15 feet. • Ability to climb stairs, walk on uneven surfaces and walk up/down ramps.
- Transfer up to 250 pounds “from bed to cot” and push cot – raise cot from ground level to lock