Cemetery Representative

Calvary and Allied Cemeteries • Full-time • Hawthorne, New York, United States • $25 - $35 / hour • 2h ago

Job Summary

A Cemetery Representative assists families in making burial and memorial arrangements, maintains accurate records of interments, and supports the respectful operation of cemetery services. This role requires strong customer service skills, compassion, attention to detail, and the ability to guide families through sensitive end-of-life planning.

Key Responsibilities

Meet with families to discuss burial, cremation, and memorialization options.
Coordinate interment and entombment services, including scheduling and preparation.
Maintain accurate cemetery records, plot ownership, and burial documentation.
Process contracts, permits, and payments for cemetery services and property.
Provide tours of cemetery grounds and available plots to prospective clients.
Assist families with selecting markers, monuments, or memorial products.
Coordinate with funeral homes, clergy, and cemetery staff for services.
Ensure compliance with local, state, and cemetery regulations.
Maintain a respectful and professional environment for visitors.
Drive sales of plots, crypts, and niches by following up on leads and giving guided tours to prospective families.
Identify and pursue opportunities for pre-need sales to help families plan ahead and meet cemetery revenue goals.
Respond to phone, email, and in-person inquiries from families.

Qualifications

Associate or Bachelor’s degree required.
Experience in customer service, funeral services, or administrative support.
Proven track record in sales, with the ability to meet targets while maintaining a low-pressure, empathetic approach.
Strong interpersonal and communication skills.
Ability to handle emotionally sensitive situations with empathy.
Basic computer skills (record systems, Microsoft Office, scheduling software).
Attention to detail and strong organizational skills.

Preferred Skills

Experience in funeral home or cemetery operations.
Knowledge of burial regulations and documentation.
Sales experience in memorial or cemetery property.

Schedule

Monday through Friday from 9 AM to 4:30 PM
Occasional Saturdays (at least once a month) from 9 AM to 2 PM and is considered overtime

Work Environment

Combination of office work and outdoor cemetery grounds.
Occasional weekend or evening availability for services or appointments.
Interaction with grieving families and community members.

Work Location and Commute Expectations: Onsite; this role requires daily commute to commute to Gate of Heaven located in Hawthorne, NY.

Key Competencies

Compassion and empathy
Professional communication
Organization and record accuracy
Problem-solving
Cultural sensitivity

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid jury duty
Paid time off
Retirement plan
Vision insurance

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