Rachel Ruby Urena

Skills

Skills
• Front Desk & Reception Operations • Appointment Scheduling & Data Entry
• Multi-Line Phone & Customer Service • Clerical Support & Record Management
• Bilingual: English & Spanish (Fluent) • Microsoft Word, Excel & Outlook
• Cash Handling & POS Systems • Typing Speed: 70 WPM

About

Dedicated bilingual (English & Spanish) administrative professional with experience in front
desk operations, customer service, and clerical support. Skilled in managing reception areas,
multi-line phone systems, appointment scheduling, data entry, and providing compassionate,
professional assistance to clients and families during sensitive situations. Highly organized,
dependable, and detail-oriented with strong communication and interpersonal skills. Committed
to delivering respectful service and maintaining a welcoming, supportive environment in a
funeral home setting.